Quality and Human Resources in Function of Business Excellence in Production Organizations Owned by Women Entrepreneurs

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Published Dec 26, 2017

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Tijana Cvetić
University of Kragujevac, Faculty of engineering, Department for industrial engineering and engineering management, Serbia
Oliver Momčilović
UNION-Nikola Tesla University, Faculty of Strategic and Operational Management, Serbia
Dajana Živković
University of Kragujevac, Faculty of engineering, Department for industrial engineering and engineering management, Serbia
Katarina Prljić
University of Kragujevac, Faculty of engineering, Department for industrial engineering and engineering management, Serbia

Abstract

Business excellence model has a key role in increasing the effectiveness and efficiency of European organizations in enhancing the importance of quality in all aspects of its activities and stimulating and assisting in the development of quality improvement. This paper represents part of research of quality and human resources impact on EFQM among 70 organizations on the territory of Republic of Serbia. Woman entrepreneurs as respondents contributed to this research by telling their subjective attitude and rating offered claims. The analysis proves that variable Quality significantly influences EFQM model unlike variable Human resources which has lower impact. Purpose of this research lays in creating a sustainable model of success for future female entrepreneurs.

Article Details

Issue
No 3-4 (2017): Journal of Women's Entrepreneurship and Education
Section
Articles
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