Quality and Human Resources in Function of Business Excellence in Production Organizations Owned by Women Entrepreneurs

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Tijana Cvetić
Oliver Momčilović
Dajana Živković
Katarina Prljić


Business excellence model has a key role in increasing the effectiveness and efficiency of European organizations in enhancing the importance of quality in all aspects of its activities and stimulating and assisting in the development of quality improvement. This paper represents part of research of quality and human resources impact on EFQM among 70 organizations on the territory of Republic of Serbia. Woman entrepreneurs as respondents contributed to this research by telling their subjective attitude and rating offered claims. The analysis proves that variable Quality significantly influences EFQM model unlike variable Human resources which has lower impact. Purpose of this research lays in creating a sustainable model of success for future female entrepreneurs.

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